Frequently Asked Questions
Looking for help? Need answers to commonly asked questions? We're here for you!
Product Fit & Materials
While this varies based on each product, we use innovative, planet-friendly materials like modal and bamboo blends to create the softest, most eco-friendly pajamas and accessories out there. For more information about the modal material, read our blog post.
All of our items are sized TTS (true-to-size) with a little bit of room to grow. We recommend purchasing you (and your little one's) true size, and the stretch of our material lends it to being generous in terms of "give."
Yes! Please reference them at this link.
Shipping, Returns & More
We ship within 5-7 business days. Most of our items are either in-stock or are labeled "pre-order" and will be available at their scheduled launch date. Pre-order products are clearly labeled and follow different turn around times.
Due to warehouse limitations, we no longer have the ability to combine orders. We ask that you add everything to cart before checking out so that your carbon footprint remains minimal!
We ship to the United States, Canada, the European Union, UK, New Zealand, Australia, and Canada. All non-U.S. countries will have duties collected at checkout and will ship DDP.
Free U.S. based shipping over $25 applies to all orders.
Occasionally we'll run pre-orders. Using a pre-order model helps us reduce waste on some orders. Pre-order products are labeled as pre-order. Our pre-order TAT (turn-around time) is 10-12 weeks. All pre-order sales are final, so please remember to take sizing into account for the promised turn around time. If you order a pre-order product, we'll keep you updated every step of the way via email.
Return Policy
Our return policy extends for 30 days from the date you receive your item, allowing you to initiate a return within this timeframe, with the exception of items marked "final sale."
To qualify for a return, your item must meet the following criteria: it must remain in the same condition as when you received it, must not have been worn or used, must retain its attached tags, and must be in its original packaging. Additionally, you will need to provide the receipt or proof of purchase along with your return request. In instances where an item is returned in a condition that doesn't meet these requirements, the customer will be responsible for covering the return shipping costs.
Please note that all returned items and orders are subject to a 10% restocking fee, which is calculated as 10% of the total value of the returned item(s). Customers are responsible for any costs associated with returning an item, such as shipping.
To initiate a return, please email support@kindthing.co
Also, in the very near future, we will be opening up our swap marketplace which will allow you to swap (and get store credit!) with other PJ parents.
Contact Us
Need help? We're here! Email us at support@kindthing.co