Frequently Asked Questions

 Looking for help? Need answers to commonly asked questions? We're here for you!

Product Fit & Materials

While this varies based on each product, we use innovative, planet-friendly materials like modal and bamboo blends to create the softest, most eco-friendly pajamas and accessories out there. For more information about the modal material, read our blog post.

All of our items are sized TTS (true-to-size) with a little bit of room to grow. We recommend purchasing you (and your little one's) true size, and the stretch of our material lends it to being generous in terms of "give."

Yes! Please reference them at this link.

Shipping, Returns & More

We ship within 3-5 business days. Most of our items are either in-stock or are labeled "pre sale" and will be available at their scheduled launch date. Pre-order products are clearly labeled and follow different turn around times.

Occasionally we'll run pre-orders. Using a pre-order model helps us reduce waste on some orders. Pre-order products are labeled as pre-order. Our pre-order TAT (turn-around time) is 10-12 weeks. If you order a pre-order product, we'll keep you updated every step of the way via email.

Due to the nature of our business, all sales are final. In the event of a manufacturer's defect, we are happy to allow returns. Email us at support@kindthing.co for help.

Also, in the very near future, we will be opening up our swap marketplace which will allow you to swap (and get store credit!) with other PJ parents.

Right now we ship within the United States and to Canada. Free shipping is offered above $25 for U.S. orders, Canadian shipping will be calculated at checkout and handled by USPS International shipping.

We're here to help! Email us at support at kindthing.co